Privacy Policy
Last updated: October 10, 2026
Concrete Cutting Miami, LLC ("we", "us", "our") operates concretecutting.miami. This policy explains what information we collect when you visit or contact us, how we use it, and the choices you have. The short version: we collect only what we need to answer you and do the work, our analytics run without cookies, and we never sell your information.
Information We Collect
- Information you give us: name, phone number, email address, and project details (location, slab sizes, dates) when you call, text, email or ask us for a quote.
- Project information: site addresses and technical details needed to plan, quote and perform concrete cutting, core drilling and demolition work.
- Basic technical data: anonymous usage statistics (pages viewed, approximate region, device type) collected by our analytics, described below.
Analytics — No Tracking Cookies
We measure site usage with Matomo, self-hosted on our own server, configured to run without cookies. That means no advertising trackers, no cross-site profiling, and no analytics cookies stored on your device. Our hosting and content delivery provider (Cloudflare) may set a short-lived security cookie that is strictly necessary to protect the site from bots and abuse; it is not used for advertising.
Site Search & the "Ask a Question" Feature
When you use our site search, the search terms are logged anonymously so we can see what information visitors look for. If you use the AI "Ask a Question" feature, your question and short excerpts from our own pages are sent to a third-party AI processing provider (via OpenRouter) solely to generate the answer. Please don't include personal details you wouldn't want processed that way — for anything specific, call or text us instead. Questions are not used to build advertising profiles.
How We Use Information
- Respond to inquiries and provide quotes
- Schedule, perform and follow up on work
- Improve the website and our services
- Send service-related communications you asked for — and nothing else unless you opt in
Sharing & Disclosure
We do not sell or rent personal information. We share it only with service providers who help us operate (hosting, email, AI processing as described above) under their own privacy obligations, and when required by law or to protect someone's safety.
Data Retention & Security
We keep personal information only as long as needed for the purposes above and to meet legal and tax obligations, then delete it. Access is limited to people who need it to do their job.
Your Choices & Rights
You can ask us to access, correct or delete the personal information we hold about you, and opt out of any non-essential communications, at any time — just email ray@concretecutting.miami. If you are located outside Florida, you may have additional rights under your local data protection laws; we honor them the same way.
External Links
Our site links to other websites we don't control. Review their privacy policies before sharing information with them.
Changes to This Policy
If we change this policy, we will post the update on this page and change the "Last updated" date above. Significant changes affecting how we use personal information will be announced on the site.
Contact
Questions about this policy: ray@concretecutting.miami or call/text 888-828-8646. Concrete Cutting Miami, LLC — Miami, Florida.